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Some of our commonly asked questions

I have no heating and/or hot water at my property, what should I do? I’m moving out. What do I need to do? How do I set up a Direct Debit? How do I submit a manual meter reading? I have lost my PAYG top-up card. What should I do? I’ve just moved in. When will I receive a bill?

Understanding & paying bills

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Pay-as-you-go & top ups

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Customers who need a helping hand

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Moving in and out

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Managing your account

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General information

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What are heat networks?

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No heat, hot water or a leak

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