Heat Network Servicing & Maintenance

Smart Switch upgrade (2G to 5G) I just wanted to take a moment to share how impressed I was with Paul from your company, who came to my home this morning to upgrade my smart device from 2G to 5G. From the moment he arrived, Paul was polite, respectful, and genuinely pleasant to be around. He made a point to explain what he was doing, worked efficiently, and still found time for a friendly, natural conversation. It wasn’t forced or rushed, just a lovely, smart chat that truly made my day. It’s rare to meet someone so skilled at their job who also brings such a warm, positive presence into a customer’s home. Paul is the kind of employee every company should treasure and take good care of. Thank you, Paul, for a job well done and for brightening my morning. Please make sure your management knows what a gem they have. Sincerely, Ovi

I had a very positive experience with the customer support representative. She was extremely polite, patient, friendly, and very resourceful throughout the conversation. I had quite a lot of questions and concerns, but she handled everything calmly and professionally without rushing at any point 🤠🤠. She explained things clearly, was very supportive, and helped resolve the issue quickly and efficiently. Her positive attitude and willingness to help made the whole experience smooth and stress-free.^^ Really appreciate the excellent customer service and support provided. Thank you once again! ☺️

My experience was quick and easy as much as the phone said the wait time was going to be long. And Becca from customer service was very efficient with what I needed to know!

Excellent service! All my questions were answered quickly and with patience. Switch2 I can well trust.

Customer service was very excellent. The young lady I spoke to today was very helpful, kind and calm. My query was solved. Thank you for your services always

Customer service is great! Jack was extremely friendly, polite and informative regarding tariff and usage. Feel much more confident in this provider and the service offers.

The engineer Vic was extremely knowledgeable and very friendly. He identified the problem very quickly and explained everything clearly. What really stood out was that he fixed the issue on his very first visit, saving time and hassle. The service was efficient, professional, and stress-free.

I was able to get through to one of the support members easily and they promptly responded to my query.

Always a great help and great customer service.

Great customer service and easy to communicate with and resolved my issue very quickly great service.

After speaking with Mo he addressed my situation with the most pleasant attitude and efficiency. He is a credit to Switch 2. Well done young man A very, very happy customer.

Very satisfied with Switch2 service! Always prompt reply to my question and very helpful. Highly recommended!

A very kind and sweet gentleman, by the name of Kyle, visited my apartment to fix a fault with the boiler. I am so pleased with the result as he managed to fix it in no time. He was kind, patient and professional. A true asset to your company. I would recommend him and Switch2 to everyone.

I spoke with Joe from Switch2 and he was extremely helpful—truly a credit to the team. He clearly explained what Switch2 provides for the apartment I’ve just moved into, updated my contact details, set up my direct debit, and arranged an engineer visit for an issue identified on move-in. Fantastic service and a real asset to the organisation.

Very polite and understanding took her time and helped sort my mums account out, my mum a very happy customer now that her bill all set up not worrying, really appreciate the time and patience very good customer service really thanks again 😀 👍 😊

Robert fixed the issue immediately. The radiators weren’t working and he quickly figured the pressure had gone down. He did a thorough maintenance check too and answered all my questions. Overall happy, thank you.

Spoke to a bunch of the team over the last couple days and they have been very helpful and kind great service thank you!

I called this morning and was called back very promptly and an afternoon appointment was scheduled. Always a good service in my experience.