Online resident services

My Switch2 online service puts the resident in control

By giving residents full access to their energy consumption, account details and tariff information, we aim to make community heating more transparent than ever before. The easy-to-use My Switch2 online portal provides residents with complete visibility of their account and enables them to make payments and top-ups more easily online. It is available to both credit billing and pay-as you-go customers using Switch2’s G6 and Incontro smart meters.


  • Available for both credit and pay-as-you-go customers
  • Top-up or pay bills online, anytime, anywhere
  • Access payment history
  • View and download Switch2 bills
  • Update personal account details
  • Submit and view online meter readings
  • All major credit and debit cards accepted
  • Available to use on any web-enabled device

My Switch2 portal can be used on smartphones, tablets and any other web enabled device, and it has been designed to be fully accessible to all customers, including those who are visually impaired.

The Switch2 app

Designed to make topping-up super fast and extra easy for pay-as-you-go customers, the Switch2 app allows customers to top-up without having to leave their own home.


  • Available for pay-as-you-go customers
  • Simple system available via the Apple Store or Google Play
  • Top-up anywhere, anytime
  • Available to use on smartphones and tablets
  • All major credit and debit cards accepted