Debt Management

Safeguarding Residents, Securing Revenue

Increasing debt levels on community heating schemes is a problem for many landlords.

Switch2 is experienced in managing debt for our clients and our service is proven to significantly improve existing and future debt problems. Our professional team is highly experienced and successful in recovering unpaid monies from residents.

  • Very experienced in debt collection
  • Dedicated debt management team
  • Scheme specific debt recovery assistants targeted on reducing debt levels

Our debt management team will always aim to be sympathetic to a customer’s circumstances, and will attempt to achieve a solution which works for all parties. Different customers will respond to different approaches. Our team will tailor their approach to what we believe will be the best way to achieve a good outcome for all parties. This could be more time to clear a balance in full, signposting them to seek debt advice, or a payment plan over an agreed period.

Some customers will not respond to these approaches, and if the design of the system permits we can arrange to send disconnection notices and ultimately arrange disconnection of supplies. 60% of scheduled disconnections are cancelled before they take place due to our ongoing attempts at contact.

Case study

Switch2 have achieved a 57% reduction in consumer debt across three sites for Urban Splash through our experienced debt recovery team. We have now broadened our billing services to include further residential sites within the Urban Splash portfolio.

“The past few years, working with Switch2 has been a breath of fresh air, not only have we seen unpaid bills drop, our customers receive the service they deserve with accurate, timely billing.” Urban Splash