Metering & Billing Solutions

Accurate and reliable metering, transparent and accessible billing. delivering a great customer experience through our metering and billing solutions.

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Challenges

Precise metering and billing is of paramount importance to operators and residents of heat networks. An inaccurate bill or one that comes as a surprise, leads to frustration and disappointment. Then there’s the time involved in addressing the problem and the inconvenience it causes. Customers need clarity and certainty, especially with escalating energy prices and an unprecedented cost-of-living crisis.

Our Metering & Billing Services

Credit Billing
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Debt Management
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Success Stories

Best-in-class metering & billing for PLATFORM_
We were appointed to improve the customer experience, help PLATFORM_ understand their billing environment, deliver reduced debt and achieve an increased level of professionalism. Read case study
City wide heating systems upgrade for Sheffield City Council
We upgraded metering solutions for 6000 properties across the city of Sheffield to the latest technology working closely with the Council and residents throughout the project. Read case study
Leeds City Council partners with Switch2 to comply with Heat Network Regulations
We supported Leeds City Council to ensure compliance with the Regulations, including desk top and physical surveys across their unmetered heat networks. Read case study

Customer reviews

Understood the problem and took action immediately to try to expedite the matter

Amita Pandit 20 May 2024

I was in a queue and had the option for a call back. I was contacted soon after. The advisor was polite efficient and very helpful. She did as promised and I was very impressed

Iris Screen 09 May 2024

Lovely customer service! Had issue with my hot water and heating, the customer care agent was very helpful and informative of potential issues and discussed next steps

Sabina Aylott 03 May 2024

Spoke to Jack just now and he was wonderful. He was very helpful and sorted out my request.10 out of 10 for Jack.

Sudesh Kaura 03 MAy 2024

Sorted me straight out. I’d just moved in to a thirteen property and was given no prior information as to how the heating worked. Switch 2 couldn’t me more helpful and even phoned me back to make sure the heating had gone and I was able to use it. Can’t thank them enough. Cheers guys x

Dave Boddy 15 Feb 2024

Maurice was very polite and helpful when taking my call.he resolved my issue straight away and continued to speak to me politely and with manners.i didn’t feel rushed or misheard during the call and was very pleased everything got sorted.

Chloe Desouza 25 Jan 2024

Thank you to Matthew at switch 2 . Excellent response very caring and well mannered in my call with him. There was a recent fault in the heating system and hot water , I did not have the warmth or temp this system usually works at. My meter usage used up my credit but without the heat on both radiators in my home and heat of water was insufficient to keep warm. Matthew has put forward my enquiry as I think I should be reimbursed with the loss of credit usage.

Michelle Chevreau 15 Feb 2024

Latest Webinars

How to deliver metering & billing – a best practice approach
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Planning a smart heat meter installation on unmetered networks
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Get to grips with the latest regulatory and policy changes for heat networks

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