Metering & Billing Solutions
Accurate and reliable metering, transparent and accessible billing. delivering a great customer experience through our metering and billing solutions.
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Precise metering and billing is of paramount importance to operators and residents of heat networks. An inaccurate bill or one that comes as a surprise, leads to frustration and disappointment. Then there’s the time involved in addressing the problem and the inconvenience it causes. Under Ofgem's heat network regulations, accurate, transparent, itemised billing isn't just good practice, it's a requirement. Residents need clarity and certainty on what they're paying and why, and our metering and billing services are built to deliver that as standard. Where a billing issue does arise, Ofgem expects back-billing to be a last resort and where it's necessary, limited to the last 12 months. It's one of several protections now built into how we manage billing across every scheme we work with.
Leading metering and billing services
As a metering and billing services provider for over 40 years now, supporting over 120,000 homes across the UK, Switch2 has an intimate understanding around client challenges and needs in this critical area of energy provision. The objective in every case is to deliver timely, accurate and reliable bills to residents through our award-winning customer service.
Authorised under Ofgem’s heat network regulations, giving residents the same standard of protection as gas and electricity customers, at Switch2 we give fair billing, transparent pricing, and support for anyone in vulnerable circumstances. Our ESCo heat networks are registered with the Heat Trust as part of the transition to full Ofgem oversight, and every operation we run is held to the same standard, regardless of scheme size or contract type
Our Metering & Billing Services
