Heat networks
Heat networks

Looking to find out more about community heating?

You need expert advice from the start of a project. We provide end-to-end operation and maintenance through to metering, billing and award-winning customer services.
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Guide to community heating

Guide to district heating

Heat network metering & billing regulations

Heat network regulations FAQs

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Energy consultancy

Case studies

CPD seminars for community and district heat networks

Fife Council heat network (metering and billing) framework
Design & build
Operate & maintain
Operate & maintain

End-to-end operations and maintenance services to reduce costs & CO2.

We provide O&M to energy centres and properties to ensure a well-run and efficient community heating scheme.
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Project delivery

Commissioning & on-boarding

Energy centre

Property maintenance

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Heat Trust

Case studies
Energy billing solutions
Energy billing solutions

Ensuring your customers receive accurate bills on time

We have wide expertise and services for billing & PAYG; from data collection to issuing bills and offering enhanced customer services and payment options for your customers.
Make an enquiry

Credit billing services

Pay-as-you-go systems

Customer engagement

Debt management

Financial modelling

ESCo services

Case studies

Online resident services

Switch2 unlocked: Open API
Heat metering & HIU
Heat metering & HIU

Award winning products for your community energy scheme.

Switch2 provide a wide range of high quality HIU and metering solutions to suit all your community and district heating needs.
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Smart metering

Heat interface units

Pay-as-you-go systems

Heat meters

Electricity meters

Commercial & Residential Gas meters

Water meters

Case studies

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Energy billing solutions

We have wide expertise & services for billing & PAYG; from data collection to issuing bills & offering enhanced customer services & payment options for your customers.

Credit billing

We have a wide expertise in billing, from issuing bills to our enhanced debt management services to ensure you receive payment. We are compliant with the latest legislation in the community heating sector including the heat network (metering and billing) regulation 2014, and are founding members of the Heat Trust, which is set up to protect residents on communal heating.

Pay-as-you-go systems

We were the first to introduce the concept of pay-as-you-go (prepayment) systems into community heating schemes more than 30 years ago and have over 40,000 PAYG smart meters installed in the marketplace.

Customer engagement

We win awards for our customer services and engagement practices because we understand the importance of making sure that every customer feels welcomed and is engaged with our service.

Debt management

Increasing debt levels on community heating schemes is a problem for many landlords. Our team is highly experienced and successful in recovering unpaid monies.

Switch2 case study

We were the first to introduce the concept of pay-as-you-go (prepayment) systems into community heating schemes

View our case study

Energy billing solutions

We have wide expertise & services for billing & PAYG; from data collection to issuing bills & offering enhanced customer services & payment options for your customers.

Credit billing

Pay-as-you-go systems

Customer engagement

Debt management

Credit billing

Pay-as-you-go systems

Customer engagement

Debt management

Switch2 recognised for decade of customer excellence and innovation

Switch2 Energy crowned ‘Supplier of the Year’ in Housing Excellence Awards

Switch2 Energy is shortlisted for three national energy awards

District heating innovation from Switch2 shortlisted for European smart home award

Switch2 case study