ENER-G Switch2 (ES2) is delighted to announce the launch of its new website. The website content focuses on its key stakeholders including housing associations, local authorities and private developers, and delivers a much cleaner, more succinct hub of information about the company and the community heating market place, in particular metering and billing, which ES2 specialises in.
Along with the client facing areas, ES2 has developed a ‘Resident Portal’ for the consumers who are signed up to an ES2 energy scheme. The Portal is a first for ES2 consumers and offers a simple way for them to contact the customer services team. The useful Portal includes frequently asked questions, energy saving tips and a ‘meet the team’ page focusing on the customer services team in the call centre based at the ES2 head office in Shipley, West Yorkshire. ES2 has always been focused on supporting residents and ensuring they receive a high quality service and the Portal is the next step in ensuring this service is delivered.
ES2 aims for the website to be their ‘shop window’ for the wide range of products and services offered by the company. With over 30 years providing prepayment, metering and other related services to community and district heating schemes ES2 has been able to develop their service and product offering to be one of the most desirable and established offerings in the market place.
A further enhancement to the site is the introduction of a community heating blog. The blog, written by community heating, metering and billing experts from ES2, will be updated very regularly and covers topics from ‘what is community heating?’ to more niche articles such as ‘does pay as you go energy save consumers money?’. There is also a library of more detailed consideration content available on the site for visitors to benefit from.
The website launch on 1st December 2014 is a significant step for ENER-G Switch2 as it aims to improve communications with its many stakeholders.