How to Make a Complaint About Your Data

Under the Data Use and Access Act 2025 (DUAA), you have the right to raise a complaint with us if you believe your personal data has not been handled in line with data protection law. This includes concerns about how we collect, use, share, or store your information, or how we have responded to your data rights requests.

Before contacting the Information Commissioner’s Office (ICO), the law requires you to give us the opportunity to resolve your complaint directly.

How to contact us:

To make a complaint regarding the way your data is handled, please use the form below.

We will:

• Acknowledge your complaint within 30 days.
• Investigate and respond without undue delay, keeping you informed of progress and the outcome.

If you are not satisfied with our response, you can escalate your complaint to the Information Commissioner’s Office (ICO). Visit www.ico.org.uk for details on how to do this.