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Delivering cost & carbon reduction to Royal Arsenal

At a glance information

  • CLIENT NAME : Berkeley Homes
  • PROPERTIES : 755
  • SCHEME NAME : Royal Arsenal
  • SERVICES : Metering, Billing, Maintenance, Debt Management

The customer

The Royal Arsenal, created by developers Berkeley Homes, is a mixed urban development and forms part of an entire regeneration of a historic riverside location in Woolwich, South East London.

The challenge

The 76-acre site will form a whole new neighbourhood, comprising a vibrant, thriving and sustainable community with a mix of commercial, residential and leisure facilities, to be completed in 2015. Berkeley Homes required a partner who could manage and maintain the heating and hot water supplied to the 755 mixed-tenure apartments.

The solution

Switch2 contracted with Berkeley Homes to act as a service provider for the scheme. Switch2 supplied the metering equipment and consumer interface units and worked closely with Berkeley Homes in developing a bespoke Automatic Meter Reading (AMR) system for the development.

The contract is wide-ranging and includes:

  • Utility procurement
  • Operation and maintenance of the plant and heating infrastructure
  • Meter reading
  • Billing
  • Credit control and debt management
  • Provision of scheme administration services

The contract also covers the management of a long-term capital replacement fund. Switch 2 has placed special emphasis on providing efficient reporting channels and maintenance systems, always key factors in residential developments.

Residents can contact Switch2 via a first-line service centre, or use an internet-based service that allows residents and buy-to-let investors to manage their accounts and monitor their energy consumption. The package also brings together Switch2’s extensive experience in operation, billing and maintenance of communal energy schemes.

The outcome

The widely acclaimed development at the Royal Arsenal site with its mixture of refurbished listed buildings and bold, modern architecture has transformed and re-vitalised one of the most deprived areas of London.

At the Royal Arsenal site, Switch2 has worked closely with the client to optimise fuel use. Competitive procurement and advanced measurement and metering systems are capable of reducing residents’ utility bills by as much as a third.

Sustainability has been at the heart of every aspect of the Royal Arsenal scheme, aiming to reduce energy consumption and carbon emissions. For the new properties Energy A5* SAP rating between 92 and 94 have been achieved.