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About us

Working with our communities to develop smart & sustainable residential heat network solutions.

In our careful hands, backed by over four decades of experience and our helpful expertise, your residential heat network can become a real asset to your organisation.

Switch2 is the UK’s most experienced and capable provider of end-to-end solutions for heat networks.

We make a success of heat networks owned by local authorities, housing associations and private developers. We help to optimise energy efficiency, manage renewable energy, and focus on well performing schemes, whilst minimising costs to the resident.

We have the largest team dedicated to community and district heating with over 220 staff across the UK.

Switch2 in numbers:

  • 485,000

    bills issued annually

  • 33m

    meter readings

  • £49.5m

    client’s money handled

  • 53,000

    PAYG units managed

Over 40+ years reducing fuel poverty and carbon emissions

1980

Introduced the first token PAYG system, giving control to residents and eliminating unexpected annual bills.

1998

Switch2 enter their first ESCo contract to deliver low cost reliable heat.

2000

Mbus automatic meter reading signals the end of unreliable manual meter reading for our customers. Increased convenience and more accurate bills.

2004

London Plan boosts community heating market in London.

2007

Ultrasonic meters introduced, improving quality and reliability of metering.

2012

Introduced first smart metering for community heating with the Switch2 G6.

2014

Switch2 brings energy centre maintenance completely in-house, improving reliability and reducing costs to residents.

2016

Switch2 launched the next generation in smart metering, Incontro. Combined IHD, PAYG and heating controls within one device.

2021

We launch the ICON connected, electronic heat interface unit, improving efficiency and reducing carbon in heat networks.

2025

G10 Smart Metering Hub is launched to market.

Meet the team

Our Accreditations

 

 

The Heat Trust- Heat Trust is the first UK voluntary customer protection scheme for heat networks. Launched in November 2015, it established an industry code of conduct to set minimum guaranteed performance standards for residents. It works by creating a layer of customer protection for residents that are on registered heat networks with the Heat Trust, putting a standard in the quality and level of customer service provided to customers by their heat energy supplier. You can learn more about our involvement and the Switch2 sites registered with the Heat Trust here.

 

 

CHAS (The Contractors Health and Safety Assessment Scheme) certificate of accreditation with CHAS for Switch2 construction activity

 

 

 

SafeContractor approved for all Switch2 field operations

 

 

 

 

ISO accredited to  ISO 27001, ISO 9001, ISO 45001 and ISO 14001

 

 

 

 

Cyber essentials Certificate of accreditation verifying cyber security arrangements at Switch2

 

 

 

 

 

Switch2 has been awarded as a Silver Carbon Literate Organisation